FREQUENTLY ASKED QUESTIONS

How big is the figure?

It is a substantial piece of master craftsmanship. It is at a dribble pose that is over 11 inches in height.

What do I do with the ball?

The ball can be attached to the figure’s right hand via their built-in magnets. The palm of the figure’s right hand has a magnet inside. The ball has a magnet underneath a particular spot (it is not marked because it would ruin the artwork, so please rotate the ball until it becomes attracted to the hand).

How do I scan the figure with my iPhone? (Series 1 & 2 ONLY)

If you have an iPhone that is iPhone 7 or newer with the latest iOS version, you can scan the figure via the iPhone’s built-in NFC wireless functionality using the ICONai Small-Stars Experience app. This video shows you how.

How do I scan the figure with my Android phone/tablet? (Series 1 & 2 ONLY)

Almost all major Android phones and a few Android tablets have built-in NFC wireless functionality. This is how you can scan the figure with the ICONai Small-Stars Experience Android app.

How do I register ownership for my figure? (Series 1 & 2 ONLY)

You can do that with the ICONai Small-Stars Experience app.

Step One: On the main screen, select “AUTHENTICATE/SCAN”. Follow the instructions to authenticate the figure (e.g. Touch Method, Manual Method).

Step Two: After the animated player character appears, select the menu item “REGISTER”. Follow the instructions to create an account/login. Then you will be able to register the figure to your account and you will be able to find out the figure’s unique production ID upon successful registration.

BTW, the production IDs of the figures you own will then be visible under the “COLLECTIONS” menu item.

I can't register the figure. What do I do? (Series 1 & 2 ONLY)

First, check to make sure your iOS/Android device has access to stable internet service.

If this doesn’t resolve the issue, it is possible that your collectible item has been “compromised”. Because these are app-enabled collectible products that consumers can authenticate and register ownership online via the app. If you bought the figure from someone else and the box has been previously open (e.g. factory seal is broken), someone could have already registered the figure. Please contact us and we will do our best to assist you.

How do I find out the unique production ID of my figure? (Series 1 & 2 ONLY)

You can do that with the ICONai Small-Stars Experience app.

Step One: On the main screen, select “AUTHENTICATE/SCAN”. Follow the instructions to authenticate the figure (e.g. Touch Method, Manual Method).

Step Two: After the animated player character appears, select the menu item “REGISTER”. Follow the instructions to create an account/login. Then you will be able to register the figure to your account and you will be able to find out the figure’s unique production ID upon successful registration.

BTW, the production IDs of the figures you own will then be visible under the “COLLECTIONS” menu item.

Will I still see my collected figure, if I uninstall the app or if I get a new phone and install it? (Series 1 & 2 ONLY)

Yes. Because ownership of the figures is bounded to your ICONai account. In this case, simply try to authenticate the figure again. The app will ask you to login with your IconAI account. Then, you will be able to see your entire collection of figures in the COLLECTIONS area.

I want my collectibles to be timeless. Won't computer chips eventually die? (Series 1 & 2 ONLY)

Each figure has its unique Serial Number laser-engraved at the bottom of the right shoe. Even when the NFC chip eventually dies after many years, your figure’s laser-engraved Serial Number helps make it a timeless piece of master craftsmanship.

Does it require battery? (Series 1 & 2 ONLY)

No, it does not require a battery.

After I opened the box and broke the factory seal, can I return the figure to retailer?

No. Because these are app-enabled collectible products that consumers can authenticate and register ownership online via the app. Retailers cannot accept returns from consumers after the box has been opened.

Each box is sealed with the “ICONai” label. A box with a broken manufacturer’s seal is an indication that the package has been open and the figure could have been “compromised”. Anyone with access to the figure could have registered it as his/her own via the app. If retailer were to accept your return, it cannot re-sell it to another NBA fan. Otherwise, it would be very unfair to the other NBA fan.

Do I need to buy the mobile app?

The ICONai Small-Stars Experience app is FREE. You can download from the iOS App Store or Google Play.

I am a retailer/distributor. How do I get ICONai Small-Stars into my store?

ICONai Small-Stars are limited edition art pieces. Last season, only a few hundred to even less than a hundred pieces per NBA player were produced. This season, the manufacturer will continue the trend of high quality products produced in extremely low numbers.

And the result has been very positive. Here is what a newly opened sports collectible retailer in Minnesota told us: “We have had them in our front display windows since we opened and people love them! They always come in and ask about them…”

We’d love to hear from you and discuss potential allocation of our shipments. Please contact us.

Is this product officially licensed by the NBA?

ICONai Small-Stars Smart Collectible figures are officially licensed products of the NBA and the NBPA. Each box carries NBA’s official hologram and each figure has NBA’s copyright information laser-engraved to its left shoe.